1. 订单确认｜Order Confirmation

所有订单付款成功后即视为确认，恕不接受因个人原因取消、更改或退款。预购商品不接受个人原因退款。

All orders are final once payment is completed. Cancellations, changes or refunds due to personal reasons are not accepted. Pre-order items are non-refundable for change of mind.

2. 不接受退款的情况｜Non-Refundable Reasons

以下情况不属于退款范围：

• 个人原因或不喜欢商品

• 尺码不合适或选择错误

• 轻微色差、1–3cm 测量误差

• 轻微瑕疵、线头及正常生产误差

• 商品效果不符合个人预期

• 运输延迟

Refunds are not accepted for:

• Change of mind or personal preferences

• Incorrect size selection or unsuitable fit

• Slight colour differences or 1–3cm measurement variations

• Minor defects, loose threads or normal production variations

• Items not meeting personal expectations

• Shipping delays

3. 商品质量问题｜Defective Items

如收到错误商品或影响正常穿着的明显质量问题，请于签收后 48小时内 通过 WhatsApp: 019-706 6169 联系我们，并提供订单编号、清晰照片及完整开箱视频。

If you receive an incorrect item or a major defect affecting normal wear, please contact us via Instagram @pebble.wardrobe within 48 hours of receiving your parcel, with your order number, clear photos and a complete unboxing video.

4. 售后处理｜After-Sales Resolution

经核实属于商品质量问题，我们将根据实际情况安排换货或退款。如因本店错误导致问题，相关退回运费由本店承担。

Verified product defects will be handled through an exchange or refund, depending on the circumstances. Return shipping costs will be covered by us if the issue is caused by our mistake.

5. 商品退回条件｜Return Conditions

申请获批后，商品必须保持未穿着、未清洗、未修改及吊牌完整的原始状态。

Approved returns must be unworn, unwashed, unaltered and with original tags attached.

感谢妈咪们的理解与支持 🤎

Thank you for your understanding and support!